Resolving Conflicts on the Job, Second Edition

Preface to the First Edition

All relationships, personal and professional, experience some kind of conflict. This is normal, natural, and sometimes even necessary for continued growth and development.

Resolving Conflicts on the Job focuses on managing conflict in your professional life. However, many of the techniques described can be applied successfully in managing conflicts in your personal life as well. These techniques include:

• Sources of conflict

• Management methods

• Communication models

• Active listening skills

• Giving and accepting criticism

• Assertiveness theory

Approach and possible outcome vary according to who is involved in the conflict, so there is also a chapter that addresses handling differences with bosses, peers, and employees.

This book ...