2. Closing Gaps in Professional Service Delivery Processes: A Mixed Method–Based Analysis of Clinical Research Project Budget Management
—L. Martin Cloutier (cloutier.martin@uqam.ca), Department of Management and Technology, University of Quebec at Montreal
—Marie-Pierre Spooner (spooner.marie-pierre@uqam.ca), Department of Management and Technology, University of Quebec at Montreal
Abstract
The objective of this paper is to identify key concepts involved in overhauling a legacy budget management system used in clinical research projects (CRPs) within a healthcare organization using group concept mapping (GCM). The qualitative and quantitative findings map out the needs that would improve this process among professionals in service delivery ...
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