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Repeat the Remarkable: How Strong Leaders Overcome Business Challenges to Take Their Performance to the Next Level by Perry Holley

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CHAPTER 8The Most Difficult Person to Lead

The man who complains about the way the ball bounces is likely the one who dropped it.

LOU HOLTZ

MY SON took a job at Chick-fil-A. If you are not familiar with Chick-fil-A, it is a national chain of quick-serve restaurants specializing in everything chicken. The food is outstanding, but the service is remarkable; it makes you sit up and take notice. This is surprising since, like other fast-food restaurants, it is a business that depends heavily on young adults (teenagers) to make things run. And if you are in the habit of visiting other fast-food types of restaurants, you know that most of the time the only thing that is memorable is what went wrong—wrong with the food, wrong with the service, wrong ...

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