Preface
John and I met while working together as consultants for OpenSource Connections (OSC) solving tough search problems for clients. Sometimes we triaged performance (make it go faster!). Other times we helped build out a search application. All of these projects had simple-to-measure success metrics. Did it go faster? Is the application complete?
Search relevance, though, doesn’t play by these rules. And users, raised in the age of Google, won’t tolerate “good enough” search. They want “damn smart” search. They want search to prioritize criteria they care about, not what the search engine often idiotically guesses relevant.
Like moths attracted to a flame, we both felt drawn to this hard problem. And just like said moths, we often found ...
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