Relentless Innovation: What Works, What Doesn’t--And What That Means For Your Business

Chapter 10Results of the Shift

What are the results of shifting your operating model toward a balance between efficiency and innovation? What happens when your middle managers have the skills necessary to achieve this balance in day-to-day operations?

Everything changes.

First, perspectives and attitudes change. When new challenges arrive or problems crop up, managers reach for a range of tools and techniques, rather than simply deciding to force more efficiency out of internal processes. In many organizations innovation tools and techniques are used only in emergencies, when all other approaches have failed. After the transition to an innovation BAU model, innovation tools and techniques are deployed consistently, in all situations. Increasingly ...