List of Figures

Figure I.1: The ABC Advantage

Figure I.2: The ABC Diffusion Pyramid of Serial Success

Figure I.3: The Executional Excellence Spiral

Figure 1.1: Pharmacia & Upjohn: Early Actions on Structure

Figure 2.1: The Power Trident

Figure 3.1: The Playbook Gantt Chart

Figure 4.1: The Power Triangle

Figure 4.2: Schering-Plough's Performance Management Planning Sessions

Figure 4.3: Increase in Delivery Performance

Figure 4.4: Reductions in Deviations Initiated

Figure 5.1: The ABC Diffusion Pyramid of Serial Success

Figure 5.2: Situational Leadership Model

Figure 5.3: Accountability Teams

Figure 5.4: The Leadership Engine

Figure 5.5: “Before” and “After” Organizational Health

Figure 5.6: Inverting the Pyramid

Figure 5.7: Transforming the Customer ...

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