Appendix F
Stepping-Stones to Transformation
1. Stabilize: Show that you are in charge. Listen to and learn from customers, investors, opinion leaders and, above all, employees. Communicate the realities of the situation, then establish and communicate the company's new vision, mission, values, high-performance behaviors and strategic direction. Take early action steps that signal your downstream intentions.
2. Repair: Take urgent actions that will address and correct issues from the past. Secure early wins to build credibility. Begin to upgrade and unify business units and functions. Strengthen dialogue with key stakeholders. Take urgent ...
