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Redmine Cookbook by Aleksandar Pavić

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Redmine as a Helpdesk with auto-responder

A typical Helpdesk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A Helpdesk generally manages its requests through the use of software, such as issue tracking systems. These systems often involve the use of a bug tracker. A tracker allows the Helpdesk to track and sort user requests with the help of a unique number, and it can frequently classify problems by user, computer program, or custom-defined categories. There are many software products available to support the Helpdesk function. Some target the enterprise-level Helpdesk and some target departmental ...

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