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Redmine Cookbook by Aleksandar Pavić

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Interacting with Redmine only through e-mail

If your company is large or for some other reason you need to have some users interact with the Redmine system only through e-mail, this feature is very useful. It enables your users to either create new tasks/issues by e-mail or respond to existing issues by replying to e-mail messages that are emitted by Redmine. As such, it enables all kinds of logical organizations of your business. For example, you can have users submitting support requests by e-mail, and operators processing their requests through Redmine, which is extremely useful in various kinds of helpdesk departments.

Getting ready

The first thing that you need to do is open an account for Redmine on your e-mail server. It can be redmine@yourdomain.com ...

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