APPENDIX
ARE YOU ON THE PATH TO OPERATIONAL EXCELLENCE?
FIGURE A-1 IS A BRIEF ASSESSMENT to determine whether you are on a path that leads to operational excellence. Rate yourself on each statement. Are you:
Competitive. You are on par with your competition, and there is not much differentiation.
Distinct. You are above average, ahead of some of the competition, and can clearly differentiate yourself and identify your strengths.
Breakthrough. You ...
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