Book description
The old definition of operational excellence is a relic. Our world is too complex, too interconnected, and too fast-moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. After all, no company ever cut their way to sustainable growth. True operational excellence is not about "lean" or six sigma or any other methodology. Operational excellence is a mindset, and it achieves breakthrough results. It requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Operational excellence is about finding money and performance boosts in areas businesses don't normally look. Redefining Operational Excellence covers it all--processes, people, and operations--and shares specific strategies to: ● Drive innovation and collaboration ● Engage customers ● Attract and retain top people ● Align strategy and execution ● Optimize speed ● And more Operational excellence is the relentless pursuit of doing things better. This revelatory guide presents a groundbreaking way of doing things that will benefit organizations and their customers.Table of contents
- Cover
- Half title
- Title
- Copyright
- Contents
- Acknowledgments
- Introduction
- Chapter 1: The Need for a New Definition
- Chapter 2: Making Operational Excellence Happen
- Chapter 3: Attracting and Retaining Top Talent: Don’t Settle for Second Best
- Chapter 4: The Innovation Equation: The Importance of Collaboration
-
Chapter 5: Aligning Strategy and Tactics to Enhance Performance
- Without Execution, There Is No Strategy
- How to Achieve Execution Excellence
- The Difference Between Responsibility and Accountability
- Gaining a Tactical Advantage: Finding Performance Boosts Where You Wouldn’t Normally Look
- Performance Boosts: The Do-It-Yourself Version
- A Final Word on Strategy Execution
- Chapter 6: Acquiring and Keeping the Customers You Want
-
Chapter 7: Optimizing Speed Maximizes Profitability
- Determining Optimal Enterprise Velocity and Responsible Speed
- Slow Down to Improve Results
- How Speed Impacts Profitability
- The Speed–Profitability Correlation and the Four Components of Operational Excellence
- The Myth of the First-Mover Advantage
- Knowing When to Speed Up and When to Slow Down
- Implementing a Culture of Speed Optimization
- Chapter 8: Centers of Excellence: Not So Much
- Chapter 9: Industry Perspectives
- Chapter 10: Getting Technology Out of Your Way
- Chapter 11: A Bright Future with Operational Excellence
- Appendix: Are You on the Path to Operational Excellence?
- Index
- About the Author
Product information
- Title: Redefining Operational Excellence
- Author(s):
- Release date: June 2014
- Publisher(s): AMACOM
- ISBN: 9780814433980
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