In Chapter 5, Network Troubleshooting, our troubleshooting started after a developer called in and reported that the company's blog was reporting a database connectivity error. After troubleshooting, we found that this error was due to a misconfigured static route on the database server. Yet again, today (several days later), we receive a call from the same developer reporting the same issue.
When the developer goes to
http://blog.example.com, he receives an error stating there is a database connectivity issue. Not again!
Since the first step in data collection is to duplicate the issue, the first thing we should do is to pull up the company blog on our own browser.
It seems, in fact, that the same error is showing yet again; now to figure ...