O'Reilly logo

Red Hat Enterprise Linux Troubleshooting Guide by Benjamin Cane

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Data gathering

If we look back at Chapter 1, Troubleshooting Best Practices, the first step in the troubleshooting process is to understand the problem statement. In this section, we are going to explore how the problem was reported and will try to collect any data that we can to find the root cause of the issue.

For this example, we were notified of the issue via a phone call. This is actually lucky as we have an end user on the phone and can ask questions to get more information from him/her.

Before asking the person reporting the issue for more information, let's first take a look at what was already answered. All of a sudden, our blog is showing an installation page and not our posts!

At first, you may feel that this problem statement is vague; ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required