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Records Management and Knowledge Mobilisation

Book Description

This book argues that records management can contribute to public sector reform and transformation in the new climate of austerity, without losing its essential characteristics. Over the last 15 years, records management has prospered, tackling problems of electronic information and building a strong case for information governance based on a model of regulation and management control. The public sector environment is now changing rapidly, with more emphasis on efficiency, flexibility and innovation, devolving control, loosening regulation, and cutting budgets. By linking practical ideas about the use and management of knowledge, the author will draw on insights from the study of policy-making and programme delivery to show how managing the relationship between records and knowledge, their creation and use, can not only make an important contribution to public sector innovation in itself, but also reconcile the demands of regulation through a wider concept of the governance of knowledge as well as information.

  • Draws on practical real-world examples
  • Focuses on how records management can respond to the challenges of transformation in this period of public sector retrenchment, as yet little discussed elsewhere
  • Integrates concepts from records and knowledge management in a coherent applied framework, and locates this within the context of policy-making and delivery, to achieve positive benefits

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. List of figures and tables
  6. Acknowledgements
  7. About the author
  8. Chapter 1: Managing records and growing knowledge: an interactive strategy
    1. Abstract:
    2. Records management in a turbulent world
    3. The turbulent world of records management
    4. What is knowledge mobilisation?
    5. Connecting records management and knowledge mobilisation
  9. Part 1: Principles
    1. Chapter 2: The changing role of government: transformation
      1. Abstract:
      2. The changing economic environment
      3. The changing policy environment
      4. The changing delivery environment
      5. Accountability and legitimacy
      6. Key principles of transformatory government
    2. Chapter 3: Concepts, codes and meanings: bridging knowledge and records
      1. Abstract:
      2. Distinguishing records, information and knowledge
      3. Reconciling structured records and fluid knowledge
      4. Key principles
    3. Chapter 4: Records, knowledge and action: an interacting design model
      1. Abstract:
      2. Mapping the landscape of records and functions
      3. Mapping the landscape of knowledge and outcomes
      4. Dimensions of an integrated map
      5. Continuum model of recordkeeping
      6. Developing a global representation
      7. Mapping the territory: design views
      8. Scaling the maps: a design method
      9. Key principles
    4. Chapter 5: Regulation and institutions: rules, roles and frames
      1. Abstract:
      2. The role of institutions
      3. Records management as an internal regulator
      4. Records management as a self-reinforcing system
      5. Regulating knowledge
      6. Key principles for an integrated knowledge, records and governance approach
    5. Chapter 6: Innovation and change: ideas, networks and communities
      1. Abstract:
      2. Drivers for change
      3. Innovation in the public sector
      4. Producing new knowledge
      5. Mobilising knowledge and records to lower the barriers
      6. Working with invention: creating a disturbance
      7. Working with diffusion: priming social networks
      8. Knowledge governance
      9. Key principles
  10. Part 2: Practices
    1. Chapter 7: Bridging policy and delivery with knowledge: the case for intervention
      1. Abstract:
      2. Where does policy come from?
      3. Evidence-based policy-making
      4. Developing a knowledge strategy
    2. Chapter 8: Achieving added value: efficiency, effectiveness and public value
      1. Abstract:
      2. What do we mean by value?
      3. The economic case for records management
      4. Distinguishing economy, efficiency and effectiveness
      5. Creating public value
    3. Chapter 9: Planning a knowledge-based intervention: strategy, tools, analysis
      1. Abstract:
      2. Aim, context and structure
      3. Knowledge analysis
      4. Business and stakeholder analysis
    4. Chapter 10: Fomenting knowledge development: plans, techniques, architecture
      1. Abstract:
      2. Fostering knowledge-sharing and learning initiatives
      3. Networking knowledge initiatives
      4. Building collaborative knowledge architecture
    5. Chapter 11: Reframing records management: towards knowledge governance
      1. Abstract:
      2. Structural change in the public sector
      3. A strategic role for knowledge governance
  11. References
  12. Index