ACKNOWLEDGMENTS

We talk often about the critical role of support in rebuilding trust. It is therefore with great respect and pleasure that we acknowledge the container of support that made the writing of this book and the research behind it possible.

We thank our publisher, Steve Piersanti, for saying, “Yes, this is a book whose time has come.” He guided us to speak to people at all levels in the workplace. Steve, your feedback made us stronger writers. Thank you for the push and for your faith in us and in the promise of this book.

We appreciate the trust that the entire Berrett-Koehler staff has for this book and the contribution it will make. We particularly thank Kristen Frantz, vice president of sales and marketing, who has been a longtime ...

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