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Rebuilding Trust in the Workplace

Book Description

Are you feeling less engaged, less committed and more skeptical at work? Do you find yourself isolated? Or are you caught in the middle of co-workers’ interpersonal conflicts? If so, you may be experiencing the symptoms of broken trust in workplace relationships. Small but hurtful situations accumulate over time into the confidence-busting, commitment-breaking, energy-draining patterns consistent with broken trust. Broken trust is simply the natural outcome of people interacting with one another. Everyone has experienced gossiping, missed deadlines, someone taking credit for other people’s work and “little white lies.” You may have been hurt. You may have realized that you inadvertently let others down. Or, you may be wondering how to help others reeling from broken trust. No matter your vantage point, Dennis Reina and Michelle Reina’s new book offers a proven seven-step process to heal pain and rebuild trust. This compassionate, practical approach will help you reframe the experience, take responsibility, forgive, let go and move on. Through healing, you will want to go to work again. You will feel safe to be more fully “who” you are and, once again give your organization your best thinking, highest intention, risk-taking and creativity. And in a place of self-discovery, self-trust and authenticity, you will connect more fully with others in your personal life as well. While there have been many books on recovering from betrayal in personal relationships, this is the first book to focus specifically on the workplace, and the first to give equal weight to what to do when you have hurt others. It is firmly grounded in the Reinas’ 20 years of rigorous research on trust and the empathy they have developed from supporting thousands of people on their healing journeys.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedicaton
  5. Contents
  6. Preface
  7. Introduction: Betrayal Is Universal
    1. The Betrayal Continuum
    2. The Impact of Betrayal
    3. Betrayal: A Gift and a Teacher
    4. The Three Vantage Points
    5. The Seven Steps for Healing
  8. Step 1: Observe and Acknowledge What Happened
    1. When You Have Been Betrayed
    2. When You Have Betrayed Others
    3. When You Want to Help Others Rebuild Trust
  9. Step 2: Allow Feelings to Surface
    1. Ways to Surface Your Feelings
    2. When You Have Been Betrayed
    3. When You Have Betrayed Others
    4. When You Want to Help Others Rebuild Trust
  10. Step 3: Get and Give Support
    1. Ways to Get Support
    2. When You Have Been Betrayed
    3. When You Have Betrayed Others
    4. When You Want to Help Others Rebuild Trust
  11. Step 4: Reframe the Experience
    1. See the Bigger Picture
    2. Focus on Choices and Opportunities
    3. Identify the Lessons
    4. When You Have Been Betrayed
    5. When You Have Betrayed Others
    6. When You Want to Help Others Rebuild Trust
  12. Step 5: Take Responsibility
    1. Determine What Part You Own
    2. Take Action
    3. Realize What You Gain
    4. When You Have Been Betrayed
    5. When You Have Betrayed Others
    6. When You Want to Help Others Rebuild Trust
  13. Step 6: Forgive Yourself and Others
    1. Forgive Yourself
    2. Forgive Others
    3. When You Have Been Betrayed
    4. When You Have Betrayed Others
    5. When You Want to Help Others Rebuild Trust
  14. Step 7: Let Go And Move On
    1. Accept What Is So
    2. How You Know When You Are Ready to Move On
    3. Moving On Is Choosing to Act Differently
    4. Integrate and Celebrate
    5. When You Have Been Betrayed
    6. When You Have Betrayed Others
    7. When You Want to Help Others Rebuild Trust
  15. Conclusion: Renewing Confidence, Commitment, and Energy
    1. The Healing Journey
    2. The Outcome: Confidence, Commitment, and Energy
    3. Transforming Others’ Lives: Helping Rebuild Trust
  16. Notes
  17. Acknowledgments
  18. Index
  19. About the Authors
  20. Working with the Authors
    1. Trust Building® Resources