REFERENCES

Kendrick, Tom, 2003. Identifying and Managing Project Risk, Amacom,

Burlton, T. Roger, 2001. Business Process Management, Sams Publishing,

Smith, G. Preston. and Merritt, M. Guy, 2002. "Proactive Risk Management,"Productivity,

Lam, James, 2003. Enterprise Risk Management, John Wiley & Sons,

http://www.sei.cmu.edu/risk/overview.html.

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