Real-World Project Management: Beyond Conventional Wisdom, Best Practices, and Project Methodologies

REFERENCES

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Crosby, B. Philip, 1980. Quality Is Free, Mentor,

Shingo, Shigeo, 1986. Zero Quality Control: Source Inspection and the Poka-yoke System, Productivity Press,

Juran, Joseph, 1992. Juran on Quality by Design, Juran Institute,

Walton, Mary, 1986. The Deming Management Method, Perigee,