Real-World Kanban

Comparing Now and Before

In the beginning, we asked whether Kanban could be applied to a normal office environment and under what situations Kanban would be valuable. Our early experience showed that Kanban helped the team get an overview of what was going on at any point in time. This allowed the team to move from working as individuals pulling tickets off queues to coming together as a team.

As the team members increased their skill and experience to handle a wider range of requests, the Kanban board was useful during high peaks of demand. During lower periods, the team’s ability to self-manage combined with the support rotation was sufficient to handle most situations.

The low process overhead and self-managing stance allowed managers and ...