Real-World Kanban

The Challenge: Restoring Trust by Solving the Right Problem

Company F, an open-source platform provider, was six months into an eight-month project when the client threatened to pull the plug because of a series of problems. This would’ve meant saying goodbye to a key client who was considered important to the company’s operations. What had initially run well—a pilot delivered on time with a happy client—had turned into a growing pain of overtime, rework, and technical debt. After several scope adjustments, the final product to be delivered was the bare minimum the client needed. There was nothing left to trim, and it looked like the team was still going to miss the delivery date.

On a positive note—and there is always something positive—the ...