Make Your Own Improvements
You may find yourself in a similar situation where you want to improve your workflow end to end. Or you may want to apply some of the things we’ve just discussed to change how your department functions. As I’ve just mentioned, the challenge was in dismantling old processes and routines as we discovered better ways to do things. I have some advice to help you overcome these challenges:
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Visualize the whole value stream. Engage management in improving end to end, not just a small part. It’s when we see the entire customer journey that we can unlock the greatest potential.
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Try making changes by applying small experiments. Everything is new the first time. If your first idea falls flat, try something smaller, but don’t ...
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