Real-World Kanban

Comparing Now and Before

The numbers tell a story, but we wanted to make sure that the people themselves felt as if things had changed. As you may remember, there was originally a sense throughout Company H that improvements had stalled. Were people feeling better about the changes at Company H?

The following figure illustrates how people perceived communication at Company H before Enterprise Kanban. Communication revolved around completion of required process artifacts as defined by the individual function. Holistic feedback was returned late, either at system testing or when the complete product was in production. Sprint commitments were geared toward subsystem changes. The quality of the final product and the progress of product ideas were ...