Real Web Project Management: Case Studies and Best Practices from the Trenches

Summary

QA is the final gateway the project must pass through before launch. It can be a trying process, especially in light of the fact that by the time the QA phase rolls around, the team is often tired and ready to move on. The project manager will be called upon to help the team chase down and fix bugs and at the same time help the QA engineers monitor the bug list. At least once during the QA phase, a dispute over a bug will crop up between QA and a team member or the stakeholder. When this occurs, the project manager will be called upon to play referee and help settle the dispute amicably.

Most Web QA teams test primarily for usability and adherence to company standards. Functionality testing is usually limited to the user experience—for ...