Real Web Project Management: Case Studies and Best Practices from the Trenches

Summary

Workflow recommendations are often met with fear and suspicion. If you decide to suggest workflow reforms, the sound of nailbiting will emanate from isolated cubicles as your colleagues ponder questions like “Are you trying to change my job?” or “Is someone going to get fired after we redefine roles?” When addressing workflow issues on your team, begin by speaking to their pain. Describe a well-known problem that is causing hardship or added work for everyone, and let your recommendations follow from your fact-finding mission. Avoid being labeled a busybody reformer with an agenda who's out to change the world and disrupt everyone else's job. Instead, strive to be an objective problem solver, and you'll have plenty of cooperation as you ...