Real Web Project Management: Case Studies and Best Practices from the Trenches

Chapter 3. Communication Cues

Key Topics

• Communication Concepts

• Nonverbal Communication

• Communication Best Practices

• Communication Tools

If there is only one skill you develop as a project manager, make it the ability to communicate effectively. Without good communication skills, all the other skills and techniques associated with your position will be rendered moot. Communication is the very essence of your position and is what you do better than anyone on the team. Web development teams tend to be articulate, if not downright verbose. However, most team members can only wax poetic about their own area of expertise. Ask a developer to describe how the search functionality works, and you could be treated to a solid half-hour of eye-glazing technospeak. ...