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Real Business of IT: How CIOs Create and Communicate Value by George Westerman, Richard Hunter

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Measure the Value Delivered

WE’VE SAID IT BEFORE: players know the score. The last part of the virtuous cycle is about keeping score, and in this case you keep score by tallying the actual value delivered by an investment in IT. Did the business case (as described in the project proposal) estimate a reduction in head count, an increase in sales of a particular product, or a reduction in the cost of a manufacturing process? This is the part of the virtuous cycle in which the enterprise determines whether those benefits were delivered. Measuring the benefits ensures that IT, along with initiative sponsors, gets credit for improving business performance. ...

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