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Real Business of IT: How CIOs Create and Communicate Value by George Westerman, Richard Hunter

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Integrate Technology, Business Processes, and Organizational Change

MAKING GOOD IT investment decisions offers the potential for—but not the reality of—high yields. To produce actual benefits, the organization must effectively complete the elements of the virtuous cycle that are about initiative execution: business process redesign (BPR), application development (AD), and organizational change management. As with everything else we’ve said so far, execution is all about business performance. Building the application solution is only a small part of what’s required to generate value from IT initiatives. The real value—and the real effort—lies ...

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