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Real Business of IT: How CIOs Create and Communicate Value by George Westerman, Richard Hunter

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Master the Virtuous Cycle

An investment in knowledge always pays the best interest.

—Benjamin Franklin

LET’S BEGIN THIS CHAPTER with a quiz. The reason will be apparent soon, we promise, and the results will be illuminating.

Using table 4-1 as a guide (see the next page), we’d like you to assess your organization’s capabilities in the eighteen IT management tasks, ten of which are typically CIO responsibilities and eight of which are not. Use a scale from 1 to 10, where 1 = ineffective and 10 = highly effective. Ready? Go.

TABLE 4-1

Rate your company on these tasks

IT tasks Business tasks
  • Operations
  • Financial management
  • Infrastructure/Architecture ...

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