Chapter 3

Do You Know What You Need to Do? Analysis

This chapter will help you to:

  • Master the most common analysis data-collection methods
  • Differentiate among the various types of analysis
  • Perform a job analysis
  • Create a criticality analysis
  • Determine whether you need to do a task analysis and how to do one
  • Do an audience analysis
  • Discover what a competency analysis is

............If Chapter 2 helped to provide a blueprint for your training, then this chapter creates the foundation upon which it will rest. Analysis will tell you what needs to be taught and what does not need to be taught in your training program.

Both of these aspects are important. You want your trainees to learn everything they require to do their jobs, but you don't want them to waste their time learning things they don't have to know. For example, if one of the needs you isolated doing the processes in Chapter 2 is for new employees to learn how to make a tire properly, there are a lot of things you can teach them. In public school the teacher would probably start with the history of tires, or even the history of the wheel. You might not want to go this far back, but you might think it's important for the trainees to learn about how the company has been making tires; then again, you may not. If “Joe” were teaching the class, he might want to tell the trainees about the problems they had installing and running the X45-B tread machine when it first came on line, while “June” might want to discuss her technique ...

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