Chapter 7 Consolidated Sequence Models

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Consolidating the individual work models is one of two processes in Contextual Design that help you build a single, coherent view of your customer’s work practice. This chapter leads you through the process of transforming your set of individual sequence models into consolidated sequences. Chapter 8 leads you through building the affinity diagram. Together they allow you to see the issues and pattern of work across your user population.

The individual work models you have created are concrete representations of work practice and represent particular examples of how the work hangs together for one person. ...

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