Chapter 6 Work Modeling
Work models provide a language for seeing work and they help reveal important distinctions. They provide a clear way of capturing complex qualitative data and help the team see the work structure by representing it in physical diagrams.
Focused Rapid CD allows you to capture the tasks that users do in the sequence model. Most teams who start modeling work practice start with some representation of the steps a user takes to perform a task. User experience professionals talk of task analysis; personas try to characterize a day in the life task as a story; process modelers look for as-is models of the process and produce ...
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