Acknowledgements

Many thanks to everyone who has made this book possible. First, to all the teams who have used Contextual Design over the years making it a living process. Because you adapted it to suite your needs and company procedures we have been able to learn from you and further guide you in adapting the full Contextual Design process effectively.

A special thanks to all the teams who contributed examples to this book letting others learn what to expect from your experience. Thanks to the entire team at eChalk for their end-to-end examples especially Charlene Noll, Torrance Robinson, Daniel Watts, and Alberto Garcia. Thanks also to Dave Wallace from Apropos, Lisa Baker from LANDesk, and Linda Doherty from Agilent for allowing us to share ...

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