Other Tips for Understanding Expectations
Given our expanded concept of requirements as expectations, the following tips help in ensuring that your clients' expectations have been fully understood.
Become a Culture Vulture
You must understand the business culture of your clients. Spend time talking with various people from the client's business area and people from other business areas who work with the client's area. Check out factors such as these:
What is their mission statement?
How do they recruit new people?
How do they train their people?
How do they measure performance and what are their performance indicators?
How do they celebrate success?
How do they deal with mistakes?
What formal organization structures exist—hierarchical, team-based? ...
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