The Learning Loop Concept[2]
[2] This is one of the many brilliant ideas from my partner Camille Thomsett.
One of the most interesting behaviors that we have observed in organizations is the apparent inability of organizations to learn from their mistakes. This is particularly true in the case of projects. Probably through a combination of poor postimplementation review practice and the “victim” mentality, very few organizations have a formal mechanism for sharing lessons—both good and bad—among projects and project managers.
The use of groupware technology can be very powerful in enabling project managers to share and access learning. The postimplementation review forms shown in Figures 18.5 and 18.6 should provide a good building block for establishing ...
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