Project Quality Deployment
Ever since Edwards Deming (1986) and Joseph Juran (1989) expanded the debate about quality from their pioneering work with Japanese manufacturing companies in the 1950s to the broader application of total quality control and management in all industry and service sectors, the debate has always recognized the interaction between the product development process and the intrinsic quality of the product. However, over the past 10 years, there has emerged a philosophical gap between the advocates of process improvement and those concentrating on product improvement.
Following Deming's assertion that 80% of all quality problems can be attributed to failures in the system (process) rather than individual worker-induced defects, ...
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