Chapter 10. Define Quality
“You know we're sitting on four million pounds of fuel, one nuclear weapon, and a thing that has 270,000 moving parts built by the lowest bidder. Makes you feel good doesn't it?”
—Rockhound (Steve Buscemi)[1]
[1] Armageddon, Michael Bay, Director; Robert Roy Pool, Writer, 1998.
In this chapter, we introduce you to another powerful project management tool that we have developed and refined over many years. Our approach to modeling your clients' quality expectations is probably the most radical of all our techniques (see Figure 10.1). You will need to take some time here.
Figure 10.1. Define quality requirements
The tool ...
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