Two Very Different Types of Work
A project is any activity that changes the status quo. In business, this could involve the development of new products and services and upgrades or enhancements to existing products and services. In computing, this would include the addition of new data, processes, technology, and techniques. Project work also includes development of new business procedures and structures (organization or physical building).
However, all project managers must understand that there are two very different types of work in all organizations. These are:
Process work or business-as-usual, and
Project work or business-as-unusual.
As shown in Figure 4.1, there are fundamental differences between these two categories of work and, as we'll ...
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