Part Three
Putting the Six Steps to Use
Ideas are not enough. They do not last. Something practical must be done with them.
MARVIN BOWER, FORMER MANAGING DIRECTOR OF MCKINSEY & COMPANY (2001)
When it comes to interacting with their people, you can break down the activities that leaders engage in into just a few categories: they create vision and strategy; they establish clear expectations; they help their people solve problems and make decisions; and finally they give performance feedback to promote learning and development.
The Six Steps to Transforming Performance can be applied to all of these activities in many different ways. In this section of the book we’ll focus on three of the more challenging ones: how to help others solve problems; ...
