Chapter 6Quiet Influence Strength #3: Engaged Listening
“The greatest compliment that was ever paid me was when someone asked me what I thought and attended to the answer.”
Henry David Thoreau, Philosopher
Elisha Holtzclaw is a pediatric oncology nurse at Children’s Healthcare of Atlanta at Scottish Rite. When talking with Elisha, it becomes apparent why everyone from the chief nursing officer to her peers rates her so highly; one described her as a “quiet soul with a great influence on patients.”
Elisha listens attentively and closely to patients and their families. Her calming presence and empathic, tuned-in approach encourages them to share ...
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