About The Author

Gina Carrillo is a technical writer, an instructional designer, an instructor, an author, an editor, and a mother. She has worked in the technical communications and distance-learning industry for 13 years. She works full time developing Help systems, CBTs, training manuals, and user guides for software systems. The software systems Gina has worked with encompass a vast array of technological realms. These systems include many financial systems, ranging from consumer financial systems, such as Quicken and Microsoft Money, to corporate systems, such as PeopleSoft, and government financial systems.

With a special interest in both education and technical communication, in 2000, Gina helped develop a certificate program for technical ...

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