Introduction

No matter how outstanding or knowledgeable an individual performer may be, if he or she doesn’t have the skills to function as a team player, the goals of the unit will probably suffer. Teamwork skills are rooted in the team members’ emotional intelligence. It’s how people interact that determines how effectively they work together. What people say and do, how they say it, what they fail to say or do, and how they engage or avoid conflict, all contribute to team interactions. These interaction skills require highly self-aware individuals who understand their impact on the team. The most common question I am asked is, “How do you improve someone’s self-awareness?” The answer to this question, which is the fundamental key to improved ...

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