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Queuing at eCycle Services by Chuck Munson

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Queuing at eCycle Services

Janice Eliasson and Brent Snider

University of Calgary, Calgary, Alberta, Canada; janice.eliasson@haskayne.ucalgary.ca

University of Calgary, Calgary, Alberta, Canada; brent.snider@haskayne.ucalgary.ca

The Issue

Kevin Johansson, the owner of eCycle Services, has just returned from vacation to find a $30,000 “waiting fee” invoice from the city: “Thirty thousand dollars—are you kidding me? That was our entire profit last month—this cannot be right! I can understand the idea behind charging us while their trailers are at our facility, but $30,000 in just one month is absurd. I’m going to call the city right now and tell them they have made a massive mistake.”

Background

Located in Vancouver, British Columbia, ...

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