Questions That Sell

Day 4. Samantha Gathers Information and Research on Issues Relevant to Greenville Hospital

This is the day before her big meeting with the president of Greenville Hospital. Samantha knows that her product could really help this hospital, its staff, and its patients. She knows that the changes brought by the MedInfo 2000 could take Greenville to another level and put it on a par with the other major hospitals in the area, like Somerville.

Samantha decides to organize all of the information she has learned from the nurses, doctors, and even the manager of accounting in order to be fully prepared to meet the president. She catalogs some of the facts and figures she has discovered:

• The nursing staff at the hospital has a 20 percent turnover rate. ...