PRACTICAL FORMULAE INVOLVED IN QUEUING THEORY
| 1. | Arrival Rate per hour | = λ |
| 2. | Service Rate per hour | = μ |
| 3. | Average Utilisation Rate (or Utilisation Factor), ρ | =  |
| 4. | Average Waiting Time in the System, (waiting and servicing Time) Ws | =  |
| 5. | Average Waiting Time in the Queue, Wq | =  |
| 6. | Average Number of Customers (including the one who is being served) in the System, Ls | = |
| 7. | Average Number of Customers (excluding the one who is being ... |
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