CHAPTER 14
QUEUING MODELS AND CAPACITY PLANNING
LEARNING OBJECTIVES:
• Describe the queuing systems and their use in health care services.
• Recognize queuing concepts and their relationship to capacity planning.
• Describe various queuing model formulations that lend themselves to health care problems.
• Analyze the measures of performance in evaluation of queuing systems.
• Develop a model and solve a queuing problem in health services.
Queuing theory is a mathematical approach to the analysis of waiting lines. Waiting lines in health care organizations can be found wherever either patients or customers arrive randomly for services, such as walk-in patients and emergency room arrivals, or phone calls from physician offices to health maintenance ...
Get Quantitative Methods in Health Care Management: Techniques and Applications, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
