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Quantitative Methods in Health Care Management: Techniques and Applications, 2nd Edition

Book Description

Thoroughly revised and updated for Excel®, this second edition of Quantitative Methods in Health Care Management offers a comprehensive introduction to quantitative methods and techniques for the student or new administrator. Its broad range of practical methods and analysis spans operational, tactical, and strategic decisions. Users will find techniques for forecasting, decision-making, facility location, facility layout, reengineering, staffing, scheduling, productivity, resource allocation, supply chain and inventory management, quality control, project management, queuing models for capacity, and simulation. The book's step-by-step approach, use of Excel, and downloadable Excel templates make the text highly practical.

Praise for the Second Edition

"The second edition of Dr. Ozcan's textbook is comprehensive and well-written with useful illustrative examples that give students and health care professionals a perfect toolkit for quantitative decision making in health care on the road for the twenty-first century. The text helps to explain the complex health care management problems and offer support for decision makers in this field."

—Marion Rauner, associate professor, School of Business, Economics, and Statistics, University of Vienna.

"Quantitative Methods in Health Care Administration, Second Edition covers a broad set of necessary and important topics. It is a valuable text that is easy to teach and learn from."

—David Belson, professor, Department of Industrial Engineering, Viterbi School of Engineering, University of Southern California.

Table of Contents

  1. Title Page
  2. Copyright Page
  3. List of Tables
  4. Table of Figures
  5. Table of Exhibits
  6. Dedication
  7. Foreword
  8. Acknowledgements
  9. THE AUTHOR
  10. Introduction
  11. CHAPTER 1 - INTRODUCTION TO QUANTITATIVE DECISION-MAKING METHODS IN HEALTH CARE MANAGEMENT
    1. LEARNING OBJECTIVES:
    2. HISTORICAL BACKGROUND AND THE DEVELOPMENT OF DECISION TECHNIQUES
    3. THE HEALTH CARE MANAGER AND DECISION MAKING
    4. INFORMATION TECHNOLOGY (IT) AND HEALTH CARE MANAGEMENT
    5. THE SCOPE OF HEALTH CARE SERVICES, AND RECENT TRENDS
    6. HEALTH CARE SERVICES MANAGEMENT
    7. DISTINCTIVE CHARACTERISTICS OF HEALTH CARE SERVICES
    8. SUMMARY
    9. KEY TERMS
  12. CHAPTER 2 - FORECASTING
    1. LEARNING OBJECTIVES:
    2. STEPS IN THE FORECASTING PROCESS
    3. FORECASTING APPROACHES
    4. SUMMARY
    5. KEY TERMS
    6. EXERCISES
  13. CHAPTER 3 - DECISION MAKING IN HEALTH CARE FACILITIES
    1. LEARNING OBJECTIVES:
    2. THE DECISION PROCESS
    3. THE DECISION TREE APPROACH
    4. DECISION ANALYSIS WITH NONMONETARY VALUES AND MULTIPLE ATTRIBUTES
    5. SUMMARY
    6. KEY TERMS
    7. EXERCISES
  14. CHAPTER 4 - FACILITY LOCATION
    1. LEARNING OBJECTIVES:
    2. LOCATION METHODS
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  15. CHAPTER 5 - FACILITY LAYOUT
    1. LEARNING OBJECTIVES:
    2. PRODUCT LAYOUT
    3. PROCESS LAYOUT
    4. SUMMARY
    5. KEY TERMS
    6. EXERCISES
  16. CHAPTER 6 - REENGINEERING
    1. LEARNING OBJECTIVES:
    2. WORK DESIGN IN HEALTH CARE ORGANIZATIONS
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  17. CHAPTER 7 - STAFFING
    1. LEARNING OBJECTIVES:
    2. WORKLOAD MANAGEMENT OVERVIEW
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  18. CHAPTER 8 - SCHEDULING
    1. LEARNING OBJECTIVES:
    2. STAFF SCHEDULING
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  19. CHAPTER 9 - PRODUCTIVITY
    1. LEARNING OBJECTIVES:
    2. TRENDS IN HEALTH CARE PRODUCTIVITY: CONSEQUENCES OF PPS
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  20. CHAPTER 10 - RESOURCE ALLOCATION
    1. LEARNING OBJECTIVES:
    2. LINEAR PROGRAMMING
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  21. CHAPTER 11 - SUPPLY CHAIN AND INVENTORY MANAGEMENT
    1. LEARNING OBJECTIVES:
    2. HEALTH CARE SUPPLY CHAIN
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  22. CHAPTER 12 - QUALITY CONTROL
    1. LEARNING OBJECTIVES:
    2. QUALITY IN HEALTH CARE
    3. QUALITY MEASUREMENT AND CONTROL TECHNIQUES
    4. SUMMARY
    5. KEY TERMS
    6. EXERCISES
  23. CHAPTER 13 - PROJECT MANAGEMENT
    1. LEARNING OBJECTIVES
    2. THE CHARACTERISTICS OF PROJECTS
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  24. CHAPTER 14 - QUEUING MODELS AND CAPACITY PLANNING
    1. LEARNING OBJECTIVES:
    2. CAPACITY ANALYSIS AND COSTS
    3. SUMMARY
    4. KEY TERMS
    5. EXERCISES
  25. CHAPTER 15 - SIMULATION
    1. LEARNING OBJECTIVES
    2. SIMULATION PROCESS
    3. PERFORMANCE MEASURES AND MANAGERIAL DECISIONS
    4. SUMMARY
    5. KEY TERMS
    6. EXERCISES
  26. APPENDIX A
  27. APPENDIX B
  28. APPENDIX C
  29. APPENDIX D
  30. REFERENCES
  31. INDEX