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Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring

Book Description

The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications.

In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.

Table of Contents

  1. Cover Page
  2. Contents
  3. Title Page
  4. Copyright
  5. Preface Abdelhamid Mellouk
  6. 1 Challenges For Quality Of Experience Engineering For Added Value Services Abdelhamid Mellouk and Antonio Cuadra-Sanchez
    1. 1.1. Introduction and Challenges
    2. 1.2. Contents
    3. 1.3. Conclusion
  7. 2 An Ecosystem For Customer Experience Management Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Andreas AURELIUS, Kjell BrunnstrÖM, Jorge E. LóPEZ De Vergara, Martin Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin and Ismael Perez-Mateos
    1. 2.1. Introduction
    2. 2.2. Managing Customer Experience
    3. 2.3. Quality of Experience Ecosystem
    4. 2.4. IPNQSIS
    5. 2.5. NOTTS
    6. 2.6. Conclusions
    7. 2.7. Acknowledgments
    8. 2.8. Bibliography
  8. 3 Measuring Mpeg Frame Loss Rate To Evaluate The Quality Of Experience In Iptv Services Diego Hernando-Loeda, Jorge E. LóPEZ DE VERGARA, Javier Aracil, David Madrigal and Felipe Mata
    1. 3.1. Introduction
    2. 3.2. Related Work
    3. 3.3. Method Description
    4. 3.4. QoE Prediction Models
    5. 3.5. Network Monitoring Tool
    6. 3.6. Performance Assessment
    7. 3.7. Conclusions and Future Work
    8. 3.8. Acknowledgments
    9. 3.9. Bibliography
  9. 4 Estimating The Effect Of Context On The Qoe Of Audiovisual Services Toni Máki, Martín Varela and Jukka-Pekka Laulajainen
    1. 4.1. Introduction
    2. 4.2. Test Content
    3. 4.3. Subjective Tests in Laboratory
    4. 4.4. Subjective Tests at Exhibition
    5. 4.5. Results
    6. 4.6. Conclusions and Further Work
    7. 4.7. Bibliography
  10. 5 Iptv Multiservice Qoe Management System Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Alfredo Pérez-Montero, Eugenio Rogles, Jesús Gutiérrez and Fernando Jaureguizar
    1. 5.1. Introduction
    2. 5.2. State of the Art
    3. 5.3. Multiservice IPTV Probe
    4. 5.4. QoE Management System
    5. 5.5. Conclusions
    6. 5.6. Acknowledgments
    7. 5.7. Bibliography
  11. 6 High Speed Multimedia Flow Classification Rafael Leira Osuna, Pedro Gómez Nieto, Ivan González and Jorge E. López De Vergara
    1. 6.1. Introduction
    2. 6.2. The Architecture
    3. 6.3. Validation
    4. 6.4. Conclusions
    5. 6.5. Acknowledgments
    6. 6.6. Bibliography
  12. 7 User Driven Server Selection Algorithm For Cdn Architecture Said Hoceini, Hai Anh Tran and Abdelhamid Mellouk
    1. 7.1. Introduction
    2. 7.2. Multi-armed Bandit Formalization
    3. 7.3. Server Selection Schemes
    4. 7.4. Our Proposal for QoE-based Server Selection Method
    5. 7.5. Experimental Results
    6. 7.6. Acknowledgments
    7. 7.7. Conclusion
    8. 7.8. Bibliography
  13. 8 QoE Approaches For Adaptive Transport Of Video Streaming Media M. Sajid Mushtaq, Brice Augustin and Abdelhamid Mellouk
    1. 8.1. Introduction
    2. 8.2. Adaptive Video Transport
    3. 8.3. Microsoft Smooth Streaming
    4. 8.4. Apple HTTP Live Streaming
    5. 8.5. Adobe HTTP Dynamic Streaming
    6. 8.6. MPEG–dynamic Adaptive Streaming Over HTTP
    7. 8.7. The Goals of Adaptive Video Streaming
    8. 8.8. Quality Metrics for Video Streaming
    9. 8.9. The Role of TCP in Adaptive Video Streaming
    10. 8.10. Bibliography
  14. 9 QoS And Qoe Effects Of Packet Losses In Multimedia Video Streaming René Serral-Gracià, Eva MARíN-TORDERA, Xavier Masip-Bruin and Marcelo Yannuzzi
    1. 9.1. Introduction to the Overall Scenario
    2. 9.2. Related Work
    3. 9.3. Multilayer Performance Metrics
    4. 9.4. QoE Multilayer Metric and Quality Assessment Mechanism
    5. 9.5. Video Streaming use Case: Peer-to-Peer Television (P2PTV)
    6. 9.6. Conclusions and Further Actions
    7. 9.7. Bibliography
  15. 10 A Model For Quality Of Experience Estimation Based On Quality Of Service Parameter Monitoring For Multimedia Convergent Services (3-Play) Pedro Dela Cruz Ramos, Raquel Pérez Leal, Francisco GonzáLez Vidal and Luis Bellido Triana
    1. 10.1. Introduction
    2. 10.2. Presentation of the Model
    3. 10.3. Application of the Model to Convergent (3P) Services
    4. 10.4. Quality Evaluation Process
    5. 10.5. Model Testing
    6. 10.6. Conclusions and Future Work
    7. 10.7. Acknowledgments
    8. 10.8. Bibliography
  16. 11 Quality Of Experience Estimators In Networks Frédéric Guyard, Martin Varela, Lea Skorin-Kapov, Antonio Cuadra-Sanchez and Pedro J. Sevilla-Ramos.
    1. 11.1. Introduction
    2. 11.2. QUEEN Terminology and Concepts
    3. 11.3. Modeling the QoE. The ARCU model
    4. 11.4. The QuEEN Layered Model
    5. 11.5. Applications
    6. 11.6. Conclusions
    7. 11.7. Acknowledgments
    8. 11.8. Bibliography
  17. 12 QoE-Based Network Selection In Heterogeneous Environments Kandaraj Piamrat, Hyunhee Park, Kamal Deep Singh and César Viho
    1. 12.1. Introduction
    2. 12.2. Network Selection in Homogeneous Environments: a use case in WLAN
    3. 12.3. Related Work for Network Selection in the Heterogeneous Environment
    4. 12.4. QoE-based Network Selection in Heterogeneous Networks
    5. 12.5. Conclusions and Discussions
    6. 12.6. Bibliography
  18. List of Authors
  19. Index