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Putting Our Differences to Work by Debbe Kennedy

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PART 2Knowledge and Know-how to Guide the Way

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“Know-how is what separates leaders who perform—who deliver results—from those who don’t.”

—Ram Charan Author, Know-How, and coauthor. Execution

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Knowledge and know-how play big roles in putting our differences to work. What is profound about this kind of people-focused expertise is that it rarely takes the form of a big initiative. It is driven more by actions than words and hype and new websites. The most influential actions are often seemingly small shifts in behavior. Sometimes they are subtle, even insignificant, changes or commonplace conversations that have sweeping influences in ...

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