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Putting First What Matters Most: Proven Strategies for Success in Work and Life

Book Description


If you feel as if you can’t ever get caught up at work or in life—this book is for you! World-renowned speaker and author, Jane K. Cleland, shares proven priority-setting strategies and time management and communications tactics—ideas that you can customize for your own situation and put to work right away. Through fun and engaging assessments and exercises, you’ll discover:

  • Step-by-step approaches to setting—and reaching—goals
  • How your personality affects your productivity and communication style
  • Where your strengths really lie—and how to capitalize on them
  • How to remain calm in a crisis by demonstrating true grace under pressure
  • A community of like-minded people—you’ll read their inspirational stories and learn from their successes

Table of Contents

  1. Cover
  2. Title
  3. Copyright
  4. Contents
  5. Introduction. Success Starts with a Dream
    1. What You Want Is Clearly in Sight
    2. Overwhelmed? You’re Not Alone
    3. You Can Achieve Your Goals
    4. An Easy-to-Use Step-by-Step Approach
    5. Change What You Do, Not Who You Are
    6. An Opportunity to Pause and Assess Yourself
    7. Transformed Lives
  6. Part One. Communicate Your Way to Peak Performance
    1. Chapter One. Know Yourself
      1. Communicate Well to Get Your Priorities Met
      2. Surprise! Take the Personality Profile and Identify Your Type
        1. Personality Profile
      3. Your Personality Revealed
      4. Is Your Personality Mix the Best?
      5. Tell Yourself the Truth about Your Strengths and Weaknesses
      6. You Share Qualities with Others
        1. Easy-to-Use Summary Chart
      7. How You Process Information Differs from Others
      8. How You Handle Trouble Differs from Others
      9. Are You a Planner or Are You Spontaneous?
      10. Get Your Needs Met by Doing It Their Way
      11. Can You Recognize Personality Types?
      12. Capitalize on Your Innate Abilities
      13. Tips
        1. Easy-to-Use Summary Chart
    2. Chapter Two. Know Others
      1. How Others View You: Does It Match How You Think of Yourself?
      2. Easy-to-Make Changes
      3. Simple Changes Result in Major Benefits
      4. Easy-to-Recognize Clues Abound
      5. Knowledge You Can Use
      6. Why People Dress the Way They Do
        1. Friendly and Conservative Accommodators
        2. Playful and Lively Optimists
        3. Well-Dressed Producers
        4. Thoughtful Data-Collectors
      7. Decor Reveals Personality
        1. Home and Hearth for Accommodators
        2. Fun-Loving Optimists
        3. Accomplished Producers
        4. Analytical Data-Collectors
      8. Even How You Sound on the Telephone Provides Clues
      9. Identify the Person, Adapt the Message
      10. Tips
        1. Easy-to-Use Summary Chart
    3. Chapter Three. Communicate More Effectively to Meet Your Goals
      1. Let People Know What You Need
      2. Methods of Communication
        1. Accommodators Prefer Time to Consider
        2. Optimists Aren’t Readers
        3. Producers Want News Quickly
        4. Data-Collectors Think It Through
      3. Focus on Them, Not Yourself
      4. Improve Your Presentations
      5. Vocabulary Creates the Emphasis You Want
      6. Adapt and Get Your Priorities Met
      7. Tips
        1. Easy-to-Use Summary Chart
    4. Chapter Four. It Works! Celebrate Success
      1. Succeed with a Step-by-Step Approach
      2. Case Study 1: Helene Capitalizes on Her Boss’s Strengths
      3. Case Study 2: Lois Creates a Plan
      4. Case Study 3: West Cancels Training and Boosts Sales
      5. Case Study 4: Jessica Gets the Room with the View
      6. Case Study 5: Veronica Stops Nagging
      7. Three Steps to Success
      8. Tips
  7. Part Two. Convert Dreams into Action
    1. Chapter Five. How to Set Goals with CAN DO! and “In Order to . . .”
      1. Think Big! Dream Big!
      2. A Goal Is Not a Vow
      3. Easy Ways to Keep Goals Current
      4. How Productive Are You? A Self-Assessment
      5. Chart Your Course with CAN DO
        1. Step 1. Have You Defined the Goal?
        2. Step 2. Can You Reach the Goal?
        3. Step 3. Think Small to Achieve Big
        4. Step 4. Keep the End in Sight
        5. Step 5. How Can You Tell When You Get There?
      6. Confirm You’ve Set Goals That You CAN DO
      7. Create Do-able Baby Steps Using “In Order to . . .”
      8. Start by Dreaming
      9. Tips
    2. Chapter Six. Know Your Unspoken Expectations
      1. Irrational but Influential—Is It Perception or Reality?
      2. Hunt for Categories of Unspoken Expectations
      3. Ask for the Truth—Carefully
      4. Tell the Truth—They Want to Know
      5. Observe What Works for Others
      6. Four Options for Unspoken Expectations
      7. Acknowledging a Problem Is the First Step Toward Solving It
      8. Problem-Solve Your Way to Success
        1. Get to the Truth: Is It a Crisis, a Symptom, or a Problem?
        2. Crisis Management Made Easy
      9. The Twenty-Seven-Dollar Solution
      10. Peel the Onion
      11. Tips
    3. Chapter Seven. Evaluate Priorities—Time and Significance
      1. My Life Is One Big Emergency! Now What?
      2. Sort Through in Broad Swipes First
      3. 1 (Crisis): Resist Someone Else’s Definition
      4. 2 (Sooner): How Soon Is Sooner for You?
      5. 3 (Later): Schedule Wisely
        1. Stop the Interruptions!
        2. Time Yourself Doing Things
      6. 4 (Whenever): Better Alternatives to a Pending File
      7. 5 (Never): Liberate Yourself by Saying No
      8. Tell Others Your Priorities—Don’t Make Them Guess
      9. Balance Immediacy and Enduring Significance
        1. Time Sensitivity vs. Key, Chart
        2. Time Sensitivity vs. Key, Chart with Examples
      10. It Even Helps When It Doesn’t Help!
      11. Tips
    4. Chapter Eight. What to Do When You’re at the End of Your Rope
      1. Nothing Works. Now What?
      2. Getting the Resources You Need
        1. Principle 1. How Can I Get Them to Listen?
        2. Principle 2. They’re Listening .... How Can I Get Them to Agree?
      3. Make Yourself Look Good with the End of the Rope Strategy
      4. Case Study 1: Charlotte Wins a Budget Increase
      5. Case Study 2: Margot Gets Approval for Staff Training
      6. Case Study 3: Ahmed Secures a New Computer
      7. Case Study 4: Glenna Refuses to Cross a Line
      8. The Final Step Is the First Step
      9. Tips
  8. Conclusion. Make Your Dreams Come True!
    1. Use the Techniques in This Book and Reach Your Peak Performance
    2. Fun and Helpful: An “In-Basket” Exercise!
    3. Set the Scene: Here’s the Background Information
    4. Ready, Set, Go: Here Are Your Instructions
    5. Let’s Compare Notes—What Did You Decide?
    6. Did You Think Big Picture?
    7. Consider the Role of Luck
    8. Step by Step, Live Your Dream
    9. Do It Because It Works
  9. Acknowledgments