In the pages that follow, I have made up names for all of the workers I met during the course of reporting this book. I did this to preserve their anonymity and shield their true identities; if I were in their shoes, I would have expected similar treatment. Providing pseudonyms and rendering the people I met as characters also seemed to fit well with the way in which workers are all asked to play parts in what I came to see as a form of modern corporate theater.
The seminal narrative of the business world is the case study—a focused examination of an issue faced by a business. At their best, these corporate tales depict the commercial foundation that under-girds our contemporary society in its most vivid, Technicolor glory. For ...
Get Punching In now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
